Privacy Policy

At Shoreline Assistive Solutions, your privacy is important. This policy explains how we collect, use, store, and protect your personal information, in line with the Privacy Act 1988, the Australian Privacy Principles, and NDIS Practice Standards.

1. Collection of Information
We may collect personal information such as your:

• Name, contact details, and demographics
• Health and support needs relevant to occupational therapy
• Funding information, records of services, and assessments
• Photos or videos, if required for assessment purposes

Sensitive information, such as health details or disability-related information, is only collected with your
consent or when legally required.

2. How We Collect Information

Information may be collected:

• Via standard forms, assessments, or service agreements
• During face-to-face meetings, phone calls, or emails
• From third parties with your consent (e.g., support coordinators or medical providers)

3. Purpose of Collection

We use your information to:

• Provide occupational therapy services, rehabilitation, assistive technology, and functional assessments
• Prescribe and manage mobility equipment, seating, and pressure care solutions
• Communicate with you about appointments, services, or funding requirements
• Comply with legal, regulatory, and funding obligations
• Improve our services

4. Use and Disclosure

We may share your information:

• With your consent
• With your nominated representatives or legal guardians
• With funding bodies or government agencies (NDIS, NDIA, Plan Mangers)
• With contracted service providers who help operate our services securely
• When required or authorised by law

Sensitive information is only disclosed with your consent, unless legally required otherwise.

5. Storage and Security

We store your information securely using:

• Password protection, encryption, and firewalls
• Controlled physical and digital access
• Staff training and internal policies to protect privacy

6. Access and Correction

You have the right to access or request corrections to your personal information. Requests may be declined only as allowed under law, and we will provide reasons in writing.

7. Privacy Breaches and Incidents

Any privacy incidents or breaches are taken seriously. We investigate incidents and comply with legal reporting requirements, including notifying the NDIS Commission and the Office of the Australian Information Commissioner where required.

8. Complaints and Feedback

If you have concerns about your privacy, please contact us. We will investigate and respond according to our complaints process.

9. Updates to this Policy

We may update this policy from time to time to reflect changes in law, technology, or our services.